Return & Refund Policy
Return & Refund Policy – Partner Store
Effective Date: September 2, 2026
Thank you for shopping with Partner Store. We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products can be returned, replaced, or refunded.
1. Return Eligibility
A product may be eligible for return if:
- You received a damaged product.
- You received a defective or non-working product.
- You received the wrong product.
- The product is materially different from the product description.
- The product meets the applicable return conditions specified on its product page.
Return eligibility may vary depending on the product category and seller.
2. Return Period
Customers should report a return, damage, defect, or wrong-product issue within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
For certain products, including electronics, personal-care items, hygiene products, consumable goods, or products with warranty/service-center support, different terms may apply.
3. Conditions for Return
To be eligible for a return:
- The product should be unused, where applicable.
- The product should be in its original condition.
- Original packaging, accessories, manuals, tags, and invoices should be retained where applicable.
- The product should not have been damaged due to misuse, accident, or unauthorized repair.
We may refuse a return if the product does not meet the applicable return conditions.
4. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact Partner Store as soon as possible.
We may request:
- Photographs or video of the product
- Photographs of the packaging
- Order details
- Other information reasonably required to verify the issue
After verification, we may offer a replacement, refund, or another appropriate resolution.
5. Refunds
If a refund is approved, the refund will generally be processed after the returned product is received and inspected, where applicable.
The refund may be made to the original payment method or through another appropriate method, depending on the payment method and circumstances.
For Cash on Delivery orders, we may request valid bank-account or UPI details to process an approved refund.
6. Refund Processing Time
After approval, refunds may take 5–10 business days to appear in your account, depending on the payment provider or bank.
The actual processing time may vary.
7. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including:
- Personal hygiene products
- Opened or used consumable products
- Products specifically marked as non-returnable
- Customized or personalized products
- Products damaged through misuse
- Products without required accessories or original packaging, where applicable
8. Exchange / Replacement
Where available, an eligible defective, damaged, or incorrect product may be replaced with the same product.
Replacement is subject to product availability. If replacement is unavailable, an eligible refund or alternative resolution may be provided.
9. Shipping Charges
If the return is due to an incorrect, damaged, or defective product attributable to Partner Store or the seller, applicable return shipping costs may be covered according to the circumstances.
For customer-initiated returns, shipping or other charges may apply where permitted and where disclosed at the time of purchase.
10. Order Cancellation
Orders may be cancelled before dispatch, subject to the order status and applicable terms.
Once an order has been dispatched or delivered, the customer may need to follow the applicable return process instead.
11. Warranty Products
Some products may come with a manufacturer or seller warranty. Warranty claims may need to be handled directly through the authorized service centre or manufacturer according to the applicable warranty terms.
12. How to Request a Return or Refund
To request a return or refund, contact us with:
Order ID:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photos/Videos, if required
Contact Partner Store
Website: partnerstore.in
WhatsApp: 9580432298
Email: [Add your official email address]
13. Policy Changes
Partner Store may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.